Need help with a shipment?
For an active order, contact the service where you placed the order first. It can confirm warehouse status, packing, insurance, the selected shipping line, tracking, and delivery support. For an item or seller issue, contact the seller or shopping agent; for a delivery issue after dispatch, contact the booking platform or carrier with your order and tracking number.
Compare routes before paying
Ask the provider which lines accept your product type, whether cost uses actual or volumetric weight, what tracking and insurance are included, and which restrictions apply. Delivery estimates are not guarantees and may change after warehouse handling, export checks, customs, or carrier delays.
VAT, customs, and declarations
Import VAT, customs duties, carrier handling fees, or other charges may apply. Never request an inaccurate declaration. Check current information from Belgian and EU authorities and ask the provider how taxes and customs processing are handled for the selected route.
Before international dispatch
Confirm the delivery address, product and parcel measurements, packaging, QC images, insurance limits, return window, prohibited items, and final total. Once a parcel leaves the provider's warehouse, changing or returning an order can become more difficult and expensive.
Tracking and delays
Use the tracking supplied by the platform or carrier. If scans stop or delivery is delayed, contact the service that booked the shipment and keep the order number, tracking number, payment record, and screenshots available.
Prepare before dispatch
Review the FAQ and keep all order-specific questions with the external provider handling your parcel.
Read Shipping FAQ